Merchandise: Returns and exchanges must be made within 30 days of receipt of order. If your exchange costs more than the original order, please submit additional payment with your request. Merchandise should be returned in resalable condition. Shipping and handling costs are not refundable.
ANSI/IACET 1-2013 Standard and AP Application: Purchase of the ANSI/IACET 1-2013 Standard is non-refundable. These materials are copyrighted Intellectual Property and purchase represents potential use.
Refund Policy for IACET Online Modules: If you have purchased one or more online modules and do not wish to take the training, we would be happy to provide you with a refund minus our 20% administrative fee only if your refund request is made in writing before you are provisioned in our system. Please note that the provisioning process will occur within 24 business hours following the online module purchase. Refunds are made back on to the credit card that was used to make the original purchase. Please submit your refund request to firstname.lastname@example.org.
There will be no refunds if you have been provisioned in the IACET online learning site and a login has been generated for you.